Returns and Exchanges


Your satisfaction is our primary concern, but if for some reason you are dissatisfied with your purchase; please contact our customer service department via e-mail at or contact customer service at 1.888.968.4696

Returns and/or exchanges will require a Return Merchandise Authorization (RMA) code. No returns or exchanges will be accepted without a prior authorization code. Returns and/or exchanges are accepted within thirty (30) days of purchase only on blank goods (no logo). A 15% restocking fee will be charged on umprinted/blank orders over $50. Imprinted/logo and personalized items are not returnable unless received damaged. All claims must be made upon receipt of damaged goods. Food and alcohol Items are not returnable. Gift certificates are not returnable.

To return an unused item, you must repackage the item in its original box with your receipt and RMA code. You must ship your item prepaid as we cannot accept COD deliveries. We recommend that you use UPS or Insured Parcel Post for shipment. You will not be reimbursed for any shipping charges unless items arrives damaged and it is reported to customer service on day of delivery.

Please note: All items must be in sellable condition to be eligible for a refund. Used or items not reported as damaged upon receipt will not be accepted for credit.

Once production has begun on an imprinted/debossed/embroidered item the order can not be cancelled.

All Returns:
969G Edgewater Blvd., Suite 980
Foster City, CA 94404-3760

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